YMApps Forum Let's Talk Together

Frequently Asked Questions

Login, Registration & Profile

Why can’t I login?
Ensure your username and password are correct. make sure the CAPS lock key is turned off in case your username & passwords are in small case, if have have tried everything and nothing is working pls contact YMApps Support.
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Why do I need to register at all?
Registering to YMApps will provide you centralized profile management & your previous orders/Requests made via YMApps platform, also YMApps provides single sign on facility. You can manage all your Subscribed Product with just single Username & Password.
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Why do I get logged off automatically?
YMApps will only keep you logged in for a preset time. This prevents misuse of your account by anyone else.
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I’ve lost my password!
Don’t panic! While your password cannot be retrieved, it can easily be reset. Visit the login page and click Forgot Your Password?. Follow the instructions and you should be able to log in again shortly.
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I registered but cannot login!
First, check your username and password. If they are correct, then one of two things may have happened. If COPPA support is enabled and you specified being under 13 years old during registration, you will have to follow the instructions you received. Some boards will also require new registrations to be activated, either by yourself or by an administrator before you can logon; this information was present during registration. If you were sent an e-mail, follow the instructions. If you did not receive an e-mail, you may have provided an incorrect e-mail address or the e-mail may have been picked up by a spam filer. If you are sure the e-mail address you provided is correct, try contacting an administrator.
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I registered in the past but cannot login any more?!
It is possible an administrator has deactivated or deleted your account for some reason. Also, many boards periodically remove users who have not posted for a long time to reduce the size of the database. If this has happened, try registering again and being more involved in discussions.
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What is COPPA?
COPPA, or the Child Online Privacy and Protection Act of 1998, is a law in the United States requiring websites which can potentially collect information from minors under the age of 13 to have written parental consent or some other method of legal guardian acknowledgment, allowing the collection of personally identifiable information from a minor under the age of 13. If you are unsure if this applies to you as someone trying to register or to the website you are trying to register on, contact legal counsel for assistance. Please note that the phpBB Group cannot provide legal advice and is not a point of contact for legal concerns of any kind, except as outlined below.
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Why can’t I register?
It is possible the website owner has banned your IP address or disallowed the username you are attempting to register. The website owner could have also disabled registration to prevent new visitors from signing up. Contact a board administrator for assistance.
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What does the “Delete all board cookies” do?
“Delete all board cookies” deletes the cookies created by phpBB which keep you authenticated and logged into the board. It also provides functions such as read tracking if they have been enabled by the board owner. If you are having login or logout problems, deleting board cookies may help.
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Order Food

Can I combine orders from a list of restaurants?
At Present, you can't combine orders from multiple restaurants, you have to place seprate orders for each restaurant.
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Can we customize our order and not strictly based on menu?
Yes, the basic customization like spicy/non spicy, oily/boiled are allowed throughout the platform but advance customization facility is also allowed if restaurant has enabled it like combining few dishes to make a new dish or side orders along with main orders etc.
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Are there any extra delivery charges? If yes, how much are the charges?
No, There are no charges from YMApps on delivery and most of the restaurants on our platform offer free home delivery up-to a certain distance, we advise the foodies to refer to details' section of Restaurant for more information on this.
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If the delivery is late, do I get some discount?
Even though, we at YMApps diligently track every order from the moment it is placed to it is successfully delivered to you and we wish we can just wave a magic wand and get you the food immediately but unfortunately the delivery is usually affected by several dynamic factors which present itself on a case to case basis, so we can throw some stats at you that we deliver 85% of orders on time but the truths is it depend on the restaurant and the geographic and climatic conditions at the time of order.
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Where is my food? Who do I call to check on my food?
You can track the food delivery status via our mobile App Mobifood
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How do I cancel my order?
Order Once placed, can't be cancelled
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How do I make changes to my order?
You can verify the card for your selection before placing the final order, you can easily make changes to the order by adding or removing the items for view cart menu. you can make unlimited changes before placing the order, once the order is placed,
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I did not receive what I ordered. Why did this happen?
Extreme care is taken while processesing/delivering the orders, so there is no chance of mis-delivery about the orders, but just in case this might happened then you can contact the restaurant directely
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The food I ordered is unacceptable. How do I get a refund?
this is up to restaurant to give you the refund
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What if I'm not at home when the delivery man comes by? Will they redeliver?
you'll have to contact the restaurants to verify the food delivery can be rescheduled or not
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Do you Charge Extra for ordering Food via web or your smartphone app?
There are no Extra Charges other then the food amount actually incured as per the order you have ordered
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I'm Noob, How can i order food via your website?
We have designed the platform in such a way that any person with basic knowledge of computers/internet can easily nevigate through out website & can order food, also you can order food via mobile application for Android & iOS, just download "MobiFood" app from google play store / apple app store & order food from your finger tips
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can i order food by directly calling the restaurant?
yes, you can contact on restaurant number provided in our app to call & confirm the order, or to resolve your query
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Why dont your website have deals and discounts like others ? (the credit card discount schemes, restaurant deals, etc)?
Discount is primerily available on YMApps Platform, it's specific by restaurants to restaurants... it depends upon from which restaurant you're ordering, restaurants can set promo codes to give discounts to their customers
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Help & Support

Help! I have more questions. Who can I speak to? (can provide live chat facility or toll free helpline )
You can contact YMApps help-line numbers on +91 76000 25622/23 for any assistance
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Smartphone App

is your app free to download from App Store?
Yes, Our App is Absolutely Free for Our Beloved Users, you can search "MobiFood" from Google Play Store or Apple App Store.
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i can't order from mobile app in some restaurants?
Some restaurants have disabled online ordering, in that case you can view only menu for the particular restaurant
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i have seen brocken glass screen in the app? does this harmfull?
No, this is caused due to error, if something went wrong then you can see this screen.
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General Information

My city is not located in your list, can i still order?
You can order food for you or for your family from physically/virtually anywhere unless the destination where the food is delivered is listed on YMApps Restaurants.
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Restaurant view details

How do i contact the restaurant ? No phone number provided in the view details
we hava taken enough care to provide complete details for restaurant on our platform, still in such case if we missed any details, you can contact YMApps Support on mail: support@ymapps.com or call on 76000 25622/23 for any information
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Restaurants providing delivery is paid/free/does not provide, how do i make out ?
YMApps is a platform throught which you can order food to the restaurants, delivering the food comes up to restaurant policy weather they want to provide the delivery or not at price or free
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